Return & Refund Policy

Last updated: 23 October 2026

At SWATI SHREE AGRI GENETICS PVT LTD (“SSAG”, “we”, “us”) we want every farmer to receive the right seed and agri-input in perfect condition. Because seeds are living, sensitive material whose quality depends on how they are stored and handled, returns are accepted only in the specific cases described below.

1. Return window

A return or replacement request must be raised within 7 (seven) days from the date of delivery. Requests received after 7 days cannot be accepted.

2. When a return is accepted

• Wrong product delivered – a different product, variety, crop or pack size than the one ordered.
• Damaged in transit – packet torn, punctured, wet, leaking or crushed when received.
• Expired or tampered product – the “Valid up to / Expiry” date printed on the label had already passed on the date of delivery, or the factory seal was broken when received.
• Short or missing quantity – fewer packets/items than shown on the invoice.

3. When a return is NOT accepted

• Change of mind, ordered by mistake, or no longer required.
• Seed packets that have been opened, sown, treated, mixed or partially used (except where the packet arrived damaged).
• Products whose seal, label, lot number or batch details have been removed or tampered with after delivery.
• Products not stored as instructed on the label (e.g. kept in heat, moisture or direct sunlight) after delivery.
• Germination or yield complaints arising from field conditions such as weather, soil, irrigation, sowing depth/time, pests or diseases. Such complaints are handled under our Seed Quality Complaint process (Section 7), not as a return.
• Products purchased from any seller other than SSAG or this website.

4. What we need from you

• Order number and the reason for return.
• Clear photos (or an unboxing video) of the parcel and the product, including the front and back of the packet showing the lot number, date of testing and expiry date.
• The product in its original packaging with all labels intact. Please keep it safely until our team collects it or asks you to send it.

5. How to request a return

• Log in and go to My Account → Returns (or My Account → Orders → Request Return) and submit the form, or
• Send your order number, reason and photos on WhatsApp to +91 9628920009 or email info@swatishreeagri.com.

We will review your request and reply within 2 working days. If approved, we will arrange a reverse pickup or share the return address. Where the mistake is ours (wrong, damaged, expired or short product), return shipping is free.

6. Refund or replacement

• After the returned product is received and checked (usually within 2–3 working days), we will send a replacement or issue a refund, as you prefer and subject to stock availability.
• Refunds are made to the original payment method (UPI, card, net banking or wallet via Razorpay). The amount normally reaches your account within 5–7 working days after the refund is processed, depending on your bank.
• For short or missing quantity, we may send the missing items or refund only the value of the missing items.
• Shipping charges, if any were paid, are refunded when the return is due to our error.

7. Seed quality (germination) complaints

Seed performance in the field depends on many factors beyond the seed itself. If you believe a seed lot has a quality problem, please contact us as early as possible with the order number, lot number from the packet, sowing date and photos of the field. Our technical team may visit the field and/or get the lot tested at a seed testing laboratory, in line with the Seeds Act, 1966 and the Seeds Rules, 1968. Any relief will be decided on the basis of these findings. Please keep the packet and invoice until the complaint is closed.

8. Order cancellation

• You can cancel an order free of charge before it is shipped by contacting us on WhatsApp or email. The full amount is refunded to the original payment method.
• Once an order has been shipped it cannot be cancelled; please refer to the return conditions above.

9. Contact

SWATI SHREE AGRI GENETICS PVT LTD
Registered office: 146, Transport Nagar, Allahabad (Prayagraj), Uttar Pradesh – 211011
Operations office: Plot No. 285P, Sry No. 153, KLR Vijay Nagar, Phase-1, Medchal, Hyderabad, Telangana – 501401
GSTIN: 09ABACS2886A1ZE
Phone / WhatsApp: +91 9628920009
Email: info@swatishreeagri.com